Returns Policy


Ordering and Pricing

The products offered on are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part. 


We accept payments via PayPal's secure portal using either your account or chosen credit card. Orders will only be shipped once the purchasers payment has been cleared.

Cancellation of Orders

To cancel an order, please send an email detailing the transaction to If the order has not been shipped, the order will immediately be cancelled with no penalty. If the order has been shipped, your order needs to be returned at your expense in an excellent condition without any packaging being removed or damaged, before a refund can be offered.

Refunds, breakages and Exchanges

A refund will only be offered when the order is returned at your expense in an excellent condition without any packaging being removed or damaged. Refunds will not be accepted if the goods have been used, unless they are faulty.  ( WE DO NOT REFUND FRAGRANCES OR FOR CHANGE OF MIND) To process a refund please email for more details. Claims will only be accepted if they are within 7 business days of receiving your package. 

If any of our glassware is broken in transit, we will only refund the glassware and not resend it. If you experience this please email us right away with the damage including details of the product and digital photos. Breakages need to be claimed within 3 days of receiving your order. We will organise a credit that you can use on your next order or refund you. We do not resend glassware. The chances of it becoming broken again in such a small package is nearly always 100%.

Goods can be exchanged if the purchaser returns them at their own expense in perfect condition and if this has previously been approved by Best Candle Supplies. The purchaser is responsible for the postage cost of the exchange goods to be sent out. We do not refund fragrances if you have changed your mind.

Pick up in Store

Should you wish to place an order to pick up from our Burleigh Heads shop, you can select the 'Pick up in store - FREE' option upon checking out your cart. Your order will be ready to collect the next business day - not including Saturday or Sunday.